[Samael]

Hello,

The issue will be due to some conflict, and we need to check the clients site for this, and then we can provide a better solution

If you need urgent help, please connect with our support team

Thank you

[Samael]

Hello,

Due to some changes/update in the Stripe, we encountered some issues. We are into process of fixing the issue and most probably it will be done by today only

If you need urgent help, please connect with our support team

Thank you

[Samael]

Hello,

Due to some changes/update in the Stripe, we encountered some issues. We are into process of fixing the issue and most probably it will be done by today only

If you need urgent help, please connect with our support team

Thank you

[Samael]

Hello,

Due to some changes/update in the Stripe, we encountered some issues. We are into process of fixing the issue and most probably it will be done by today only

If you need urgent help, please connect with our support team

Thank you

[Samael]

Please reach out to our support team so we can review your website and assist you properly.
Thanks!

[Samael]

Hi,

This depends on your specific website and theme setup. Please connect with our support team so we can check this directly on your site and guide you accordingly.

Thanks!

[Samael]

Hello,

To check the status of a subscription, please refer to the Subscription table.

We do not create a separate database table specifically for subscriptions. Instead, all subscription-related data is stored in either the ordermeta table or the postmeta table, depending on whether HPOS (High-Performance Order Storage) is enabled in WooCommerce.

In the case of HPOS, WooCommerce handles data storage differently, but the subscription status remains consistent. The subscription status is saved against the subscription ID using the meta key:

wps_subscription_status

[Samael]

Thanks for reaching out.

At the moment, changing the user types to checkboxes with separate price additions is not supported directly in Event Tickets Manager for WooCommerce Pro.

Since your use case involves creating multiple selectable add-on options with individual pricing, this would require a deeper review of the setup or possible customization.

We recommend connecting with our support team for this. They will be able to properly understand your requirement and guide you on the best possible solution or confirm if a workaround or customization is feasible.

Please reach out to support, and they will help you resolve this query.

[Samael]

Thanks for sharing your thoughts! However, we don’t allow promotional or tool-related queries in this forum. I have removed your link. If you’re interested in exploring collaboration opportunities, please reach out to [email protected]

[Samael]

Hi Kamal,

Please inform us which WP Swing’s plugin you are using, and how this issue is exactly happening.

Best Regards,
Sam

[Samael]

Hello,

We did not recommend changing inside the plugin file because it may affect the plugin functionality, but if you want to change, you can translate because our plugin supports all string support for the translation process, so you can use a WPML or Loco string translate plugin

Thank you

• This reply was modified 6 months, 3 weeks ago by Samael.

[Samael]

Hi,

Thanks for your message.

Since you’re using the Pro version and have admin access, I recommend reaching out to our support team for help with these issues.

They can assist with:

• Showing more details in the logs (like post name/type)
• Changing the number of items shown per page or enabling bulk actions
• Setting up automated reports or tracking PDF button clicks via Google Analytics

Please contact them here: https://support.wpswings.com/

Let me know if you need anything else!

Best,
Sam

[Samael]

Hi,

Pls Clarify which WP Swings Plugin you are using.

Regards,
Sam

[Samael]

Hi,

To enable the cron job functionality, please ensure that the advanced settings are configured and the corresponding cron is set up on the server.

Once configured, it will automatically generate the PDF or ZIP files in bulk as scheduled.

Best Regards,

Sam

[Samael]

Hello,

Please use the below hooks, and if you have any further queries please tell us:

• do_action( ‘wps_sfw_after_renewal_payment’, $renewal_order, $subscription_id, $payment_method );
• do_action( ‘wps_sfw_expire_subscription_scheduler’, $susbcription_id );
• do_action( ‘wps_sfw_subscription_cancel’, $subscription_id, ‘Cancel’ );

You can use these hooks in different events

To get the subscription object, use this code:

• $subscription = new WPS_Subscription

Best Regards
Sam

[Author]

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