Forum Replies Created
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Samael
KeymasterHi,
I believe you are already connected with our support team, and they have resolved your query regarding the license activation.
Please feel free to reach out if you need any further assistance.
Samael
KeymasterHi,
I believe you are already connected with our support team, and they have resolved your query regarding the license activation.
Please feel free to reach out if you need any further assistance.
Samael
KeymasterHi,
I believe you are already connected with our support team, and they have resolved your query regarding the license activation.
Please feel free to reach out if you need any further assistance.
April 28, 2026 at 10:04 am in reply to: Renewal Orders Created for Expired Subscriptions – Urgent Fix Needed #4877Samael
KeymasterHello,
The issue you mentioned appears to be a specific case, as it is not something that typically occurs with the plugin.
To investigate this further, we’ll need to review it directly on your website. We’d request you to connect with our support team so we can assist you more effectively.
You can reach out to us here: https://wpswings.com/contact-us/
We’re always here to help.
Best regards,
Samael
KeymasterHello,
It appears that the problem you are encountering may be related to a third-party plugin or theme. We recommend reaching out to our support team, who will be happy to assist you further.
Regards,
Samael
KeymasterHello,
Thanks for pointing out the issue,
Our team is currently looking into this issue and will address it in our next update.
March 12, 2026 at 11:44 am in reply to: Where does event product Custom Fields data go after purchase? #4806Samael
KeymasterHello,
Thanks for using our plugin,
As a admin you can check the custom field data in the order edit page.
Regard,
Samael
KeymasterHi
In Pdf Generator for WordPress Plugin by WP Swings you can, Navigate to WP Swings → PDF Generator for WP → Advanced Settings. In the provided space, enter the selected post types where you want the ‘generate PDF’ icon to appear, such as post, page, and/or product. This setting allows you to customize which types of content will display the option to generate a PDF, based on your specified criteria.
February 5, 2026 at 5:00 am in reply to: Active Subscription does not appear in client’s personal menu #4721Samael
KeymasterHello,
The issue will be due to some conflict, and we need to check the clients site for this, and then we can provide a better solution
If you need urgent help, please connect with our support team
Thank you
Samael
KeymasterHello,
Due to some changes/update in the Stripe, we encountered some issues. We are into process of fixing the issue and most probably it will be done by today only
If you need urgent help, please connect with our support team
Thank you
Samael
KeymasterHello,
Due to some changes/update in the Stripe, we encountered some issues. We are into process of fixing the issue and most probably it will be done by today only
If you need urgent help, please connect with our support team
Thank you
Samael
KeymasterHello,
Due to some changes/update in the Stripe, we encountered some issues. We are into process of fixing the issue and most probably it will be done by today only
If you need urgent help, please connect with our support team
Thank you
Samael
KeymasterPlease reach out to our support team so we can review your website and assist you properly.
Thanks!Samael
KeymasterHi,
This depends on your specific website and theme setup. Please connect with our support team so we can check this directly on your site and guide you accordingly.
Thanks!
Samael
KeymasterHello,
To check the status of a subscription, please refer to the Subscription table.
We do not create a separate database table specifically for subscriptions. Instead, all subscription-related data is stored in either the ordermeta table or the postmeta table, depending on whether HPOS (High-Performance Order Storage) is enabled in WooCommerce.
In the case of HPOS, WooCommerce handles data storage differently, but the subscription status remains consistent. The subscription status is saved against the subscription ID using the meta key:
wps_subscription_status
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