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Samael
KeymasterHello,
It appears that the problem you are encountering may be related to a third-party plugin or theme. We recommend reaching out to our support team, who will be happy to assist you further.
Regards,
Samael
KeymasterHello,
Thanks for pointing out the issue,
Our team is currently looking into this issue and will address it in our next update.
March 12, 2026 at 11:44 am in reply to: Where does event product Custom Fields data go after purchase? #4806Samael
KeymasterHello,
Thanks for using our plugin,
As a admin you can check the custom field data in the order edit page.
Regard,
Samael
KeymasterHi
In Pdf Generator for WordPress Plugin by WP Swings you can, Navigate to WP Swings → PDF Generator for WP → Advanced Settings. In the provided space, enter the selected post types where you want the ‘generate PDF’ icon to appear, such as post, page, and/or product. This setting allows you to customize which types of content will display the option to generate a PDF, based on your specified criteria.
February 5, 2026 at 5:00 am in reply to: Active Subscription does not appear in client’s personal menu #4721Samael
KeymasterHello,
The issue will be due to some conflict, and we need to check the clients site for this, and then we can provide a better solution
If you need urgent help, please connect with our support team
Thank you
Samael
KeymasterHello,
Due to some changes/update in the Stripe, we encountered some issues. We are into process of fixing the issue and most probably it will be done by today only
If you need urgent help, please connect with our support team
Thank you
Samael
KeymasterHello,
Due to some changes/update in the Stripe, we encountered some issues. We are into process of fixing the issue and most probably it will be done by today only
If you need urgent help, please connect with our support team
Thank you
Samael
KeymasterHello,
Due to some changes/update in the Stripe, we encountered some issues. We are into process of fixing the issue and most probably it will be done by today only
If you need urgent help, please connect with our support team
Thank you
Samael
KeymasterPlease reach out to our support team so we can review your website and assist you properly.
Thanks!Samael
KeymasterHi,
This depends on your specific website and theme setup. Please connect with our support team so we can check this directly on your site and guide you accordingly.
Thanks!
Samael
KeymasterHello,
To check the status of a subscription, please refer to the Subscription table.
We do not create a separate database table specifically for subscriptions. Instead, all subscription-related data is stored in either the ordermeta table or the postmeta table, depending on whether HPOS (High-Performance Order Storage) is enabled in WooCommerce.
In the case of HPOS, WooCommerce handles data storage differently, but the subscription status remains consistent. The subscription status is saved against the subscription ID using the meta key:
wps_subscription_status
Samael
KeymasterThanks for reaching out.
At the moment, changing the user types to checkboxes with separate price additions is not supported directly in Event Tickets Manager for WooCommerce Pro.
Since your use case involves creating multiple selectable add-on options with individual pricing, this would require a deeper review of the setup or possible customization.
We recommend connecting with our support team for this. They will be able to properly understand your requirement and guide you on the best possible solution or confirm if a workaround or customization is feasible.
Please reach out to support, and they will help you resolve this query.
October 10, 2025 at 4:57 am in reply to: Leveraging AI for Richer Character Development in Your Novels #4426Samael
KeymasterThanks for sharing your thoughts! However, we don’t allow promotional or tool-related queries in this forum. I have removed your link. If you’re interested in exploring collaboration opportunities, please reach out to [email protected]
August 1, 2025 at 6:11 am in reply to: How do I update existing plugins without losing settings? #4207Samael
KeymasterHi Kamal,
Please inform us which WP Swing’s plugin you are using, and how this issue is exactly happening.
Best Regards,
SamSamael
KeymasterHello,
We did not recommend changing inside the plugin file because it may affect the plugin functionality, but if you want to change, you can translate because our plugin supports all string support for the translation process, so you can use a WPML or Loco string translate plugin
Thank you
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This reply was modified 9 months ago by
Samael.
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This reply was modified 9 months ago by
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