Forum Replies Created
-
AuthorPosts
-
June 3, 2026 at 9:00 am in reply to: Subscription restarted from the beginning following a change of credit card #4996
Samael
KeymasterI believe that solves the issue. There was no actual issue, actually, because your customer created a new account.
However, if you still have any confusion you can connect with our support team
Best Regards
SamJune 3, 2026 at 3:58 am in reply to: Subscription restarted from the beginning following a change of credit card #4992Samael
KeymasterHello,
Based on the scenario you described, the subscription should not restart from the beginning when a customer pays a failed renewal order using a different card. Normally, the failed renewal order is paid, the payment method is updated for future renewals, and the subscription continues according to its existing billing schedule.
If you want a more detailed scenario, we can check and help you. Please connect with our support team so they can help you in a much better way
Thank you
Samael
KeymasterHi,
Thanks for your query.
Please connect with our support team at: https://support.wpswings.com/
They can look into this for your specific scenario.
Best Regards
SamSamael
KeymasterHi,
I believe you are already connected with our support team, and they have resolved your query regarding the license activation.
Please feel free to reach out if you need any further assistance.
Samael
KeymasterHi,
I believe you are already connected with our support team, and they have resolved your query regarding the license activation.
Please feel free to reach out if you need any further assistance.
Samael
KeymasterHi,
I believe you are already connected with our support team, and they have resolved your query regarding the license activation.
Please feel free to reach out if you need any further assistance.
April 28, 2026 at 10:04 am in reply to: Renewal Orders Created for Expired Subscriptions – Urgent Fix Needed #4877Samael
KeymasterHello,
The issue you mentioned appears to be a specific case, as it is not something that typically occurs with the plugin.
To investigate this further, we’ll need to review it directly on your website. We’d request you to connect with our support team so we can assist you more effectively.
You can reach out to us here: https://wpswings.com/contact-us/
We’re always here to help.
Best regards,
Samael
KeymasterHello,
It appears that the problem you are encountering may be related to a third-party plugin or theme. We recommend reaching out to our support team, who will be happy to assist you further.
Regards,
Samael
KeymasterHello,
Thanks for pointing out the issue,
Our team is currently looking into this issue and will address it in our next update.
March 12, 2026 at 11:44 am in reply to: Where does event product Custom Fields data go after purchase? #4806Samael
KeymasterHello,
Thanks for using our plugin,
As a admin you can check the custom field data in the order edit page.
Regard,
Samael
KeymasterHi
In Pdf Generator for WordPress Plugin by WP Swings you can, Navigate to WP Swings → PDF Generator for WP → Advanced Settings. In the provided space, enter the selected post types where you want the ‘generate PDF’ icon to appear, such as post, page, and/or product. This setting allows you to customize which types of content will display the option to generate a PDF, based on your specified criteria.
February 5, 2026 at 5:00 am in reply to: Active Subscription does not appear in client’s personal menu #4721Samael
KeymasterHello,
The issue will be due to some conflict, and we need to check the clients site for this, and then we can provide a better solution
If you need urgent help, please connect with our support team
Thank you
Samael
KeymasterHello,
Due to some changes/update in the Stripe, we encountered some issues. We are into process of fixing the issue and most probably it will be done by today only
If you need urgent help, please connect with our support team
Thank you
Samael
KeymasterHello,
Due to some changes/update in the Stripe, we encountered some issues. We are into process of fixing the issue and most probably it will be done by today only
If you need urgent help, please connect with our support team
Thank you
Samael
KeymasterHello,
Due to some changes/update in the Stripe, we encountered some issues. We are into process of fixing the issue and most probably it will be done by today only
If you need urgent help, please connect with our support team
Thank you
-
AuthorPosts