[Samael]

Hello Nvantuykom,

We need to check this with the technical team so it’s necessary to connect with support team for this, we will make sure to solve the query there asap

Thank you

[Samael]

Hello,

As per your query, we would like to tell you that, In the database, we store the subscription status on a key named as: wps_subscription_status with respect to the subscription id and based on the site setting if HPOS is enabled then this key will be saved in order meta table and if HPOS is not enabled then this key will be stored in postmeta table.

We hope this makes sense, Still, if you need help please connect with the support team.

They will guide you for the same and will make sure not to happen again

We are here to help

Best Regards,
Sam

[Samael]

Hello Nvantuykom,

We are happy to receive your query, which is a bit unusual. We have conducted tests on many websites from our end and did not encounter the issue of subscriptions being canceled automatically.

However, since the issue is specifically happening on your website, we request you to connect with our support team.

They will guide you through the process and ensure this doesn’t happen again.

We are here to help.

Best Regards,

Sam

• This reply was modified 4 months, 1 week ago by Samael.

[Samael]

Hello Klaus,

Thank you for reaching out.

It appears that the issue with special characters not displaying correctly in the generated PDFs is due to an encoding problem. The characters “ä”, “ö”, and “ü” are being rendered incorrectly, which typically happens when the character encoding is not set to UTF-8.

Our support team is ready to assist you with this issue. They can provide you with an updated version of the plugin that resolves this problem. Unfortunately, we are unable to share the updated plugin directly here due to security and privacy policies.

However, once you’re connected with our support team, they will guide you through the process of obtaining and installing the updated version.

Please feel free to reach out to the support team, and they will ensure this gets resolved for you.

Best regards,
Sam

[Samael]

Hello Christian,

Thank you for bringing this issue to our attention.

Our support team is ready to assist you with this issue. They can provide you with an updated version of the plugin that resolves this problem. Unfortunately, we are unable to share the updated plugin directly here due to security and privacy policies.

However, once you’re connected with our support team, they will guide you through the process of obtaining and installing the updated version.

Please feel free to reach out to the support team, and they will ensure this gets resolved for you.

Best regards,
Sam

[Samael]

Hello Markus,

Thank you for reaching out.

It appears that the issue with special characters not displaying correctly in the generated PDFs is due to an encoding problem. The characters “ä”, “ö”, and “ü” are being rendered incorrectly, which typically happens when the character encoding is not set to UTF-8.

Since you are already connected to the support team, they will be able to assist you in resolving this issue.

If you need any further assistance or have additional questions, please feel free to reach out.

Best regards,
Sam

[Author]

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