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› Forums › WordPress/WooCommerce › Encoding Issue with Special Characters in PDF Generator For WP
Hello,
We are using the “PDF Generator For WP” plugin on our German website. However, we are experiencing an issue where special characters such as “ä”, “ö”, and “ü” are not displayed correctly in the generated PDFs. Instead of the correct characters, we see incorrect symbols, such as “ä” being rendered as “ä”.
You can see the issue by downloading the PDF from the following link: https://mslegal.at/genraeg-2024/. The download button is located on the right side of the page.
Could you please provide a solution to fix this encoding problem?
Thank you for your assistance.
Best regards,
Markus Kathrein
Hello Markus,
Thank you for reaching out.
It appears that the issue with special characters not displaying correctly in the generated PDFs is due to an encoding problem. The characters “ä”, “ö”, and “ü” are being rendered incorrectly, which typically happens when the character encoding is not set to UTF-8.
Since you are already connected to the support team, they will be able to assist you in resolving this issue.
If you need any further assistance or have additional questions, please feel free to reach out.
Best regards,
Sam
I’m also facing this problem.
Could you please provide here the solution, so anyone with the same problem will find help.
Thanks a lot.
Cheers
Christian
Hello Christian,
Thank you for bringing this issue to our attention.
Our support team is ready to assist you with this issue. They can provide you with an updated version of the plugin that resolves this problem. Unfortunately, we are unable to share the updated plugin directly here due to security and privacy policies.
However, once you’re connected with our support team, they will guide you through the process of obtaining and installing the updated version.
Please feel free to reach out to the support team, and they will ensure this gets resolved for you.
Best regards,
Sam