- This topic has 1 reply, 2 voices, and was last updated 3 weeks, 4 days ago by
.
-
Posts
-
I’m facing an issue where refund notification emails are not being sent to customers, while all core WooCommerce emails are working correctly. Has anyone experienced this before? Could it be related to email settings, plugin conflicts, or customization issues? Looking for possible causes and solutions.
If core WooCommerce emails are working fine, then the issue is usually related to refund-specific notification settings, conflicts with customizations, or how the refund workflow is being triggered rather than the mail system itself. With the WooCommerce RMA plugin, refund requests and customer communication go through a structured workflow, including dedicated email notifications and messaging options.
A few things to check:
• Verify that refund notification emails are enabled in the plugin settings.
• Check whether any email customization plugin or theme override is interfering with refund templates.
• Test if notifications trigger correctly when a refund request is created through the RMA workflow instead of manual actions.
• Review SMTP and email logs to confirm whether emails are being generated but not delivered.If you want a more organized refund process, the WP Swings RMA Return, Refund & Exchange for WooCommerce Pro plugin can help manage refund requests with built-in email communication, customer messaging, SMS/WhatsApp notifications, and customizable refund workflows.
- You must be logged in to reply to this topic.
