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WooCommerce offers customer support via forums, documentation, and email. Paid services include live chat, phone support, and onboarding.
To provide excellent customer assistance on your eCommerce Website one should follow these strategies.
1. Add contact forms and emails.
2. Provide a responsive ticket system.
3. Social media marketing and remarketing.
4. Follow-up emails.
5. Add well-Researched FAQs so that the client finds a query over there.We’ve done our research on solutions specifically catered to providing customer support for WooCommerce stores and these are the top plugins we found.
- ThriveDesk: It is a WordPress help desk software and a live chat solution specially created for eCommerce. With the ease of the features like shared inbox, knowledge base, live chat, and WordPress integrations with WooCommerce, it will help you efficiently handle your eCommerce websites.
- LiveChat: It is a great customer service plugin that is suggested for both small and large businesses. The AI-automated chatbots can develop leads, reply to customer queries, form offline tickets, and chat simultaneously across different channels.
- Zendesk: This plugin allows you to engage with your customers across numerous channels, such as live chat, email, offline tickets, and social interaction apps. The customizable AI-powered chatbots of this plugin can understand and retain customer question context and provide a better customer experience.
- Freshdesk: It is a cloud-based customer care software that converts support requests via different platforms such as live chat, Facebook, email, and more. It even offers WooCommerce integration with WooCommerce-based eCommerce sites.
- Help Scout: It is the most effective and inexpensive customer support solution operated by multiple trusted customers such as OkCupid, Mixmax, Trello, Spindrift, and Yeti. Even it lets you reply to customer questions in minutes to make a favorable result.
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