Subscription Automatically Canceled Before Customer Could Pay

[Nvantuykom]

Hi,

I allow manual payment, but the subscription got canceled automatically before the customer did her payment.

How can I re-activate the subscription from the backend?

[Samael]

Hello Nvantuykom,

We are happy to receive your query, which is a bit unusual. We have conducted tests on many websites from our end and did not encounter the issue of subscriptions being canceled automatically.

However, since the issue is specifically happening on your website, we request you to connect with our support team.

They will guide you through the process and ensure this doesn’t happen again.

We are here to help.

Best Regards,

Sam

• This reply was modified 2 months, 3 weeks ago by Samael.

[Nvantuykom]

Hi Sam,

the subscription got canceled because of the stock settings – hold stock for x minutes – what did not supposed to happen because the subscription is a virtual product.

Can you give me a solution to re-activate this subscription? Maybe from the database or something?

I know you told me to submit a support ticket, but I did this for other things and do not get an answer there.

kind regards

Natascha

[Samael]

Hello Nvantuykom,

We need to check this with the technical team so it’s necessary to connect with support team for this, we will make sure to solve the query there asap

Thank you

[Author]

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