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I’m looking for a way to show refund, exchange, or cancellation options only during specific hours of the day on my WooCommerce store. For example, I want these options to be available only between 9 AM and 10 AM, and outside of that window, the buttons or options should disappear or be disabled for customers.
Is there any method that allows this kind of time-based control over return/cancel features? Ideally something that lets me define time slots like “8:00 AM – 12:00 PM” for request visibility.
Would love to hear if anyone has set this up or found a good solution. Thanks in advance!
If you’re referring to the “Time-Based Policy” feature, here’s how you can usually find and configure it (assuming you’re using the RMA Pro plugin that supports advanced return/refund settings )
Go to your WordPress Dashboard > Navigate to WooCommerce > Return/Refund Settings (or something similar like RMA Settings).
Look for a section titled something like:
- Enable “Time-Based Policy” Or “Time Slots for Request Buttons”
- Toggle it ON to activate time-based restrictions.
- Once enabled, you should see input fields where you can enter the time range (e.g., 09:00 AM – 10:00 AM).
- Save your changes.
What Happens After Setup?
During your defined time slot, the refund/exchange/cancel buttons will be visible to customers.
Outside that window, the buttons are automatically hidden, preventing any new requests.
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