[Mark Jaquith]

Hey ,

Thank you for using our pro plugin,

Currently, in our plugin the referrer who shares his referral link will earn points when someone registers in the website using the referral link. Also if you don’t want to reward points on purchase of referee then you can simply disable referral purchase settings.

Regards

[Mark Jaquith]

Yes, the Subscription for WooCommerce plugin by WP Swings allows you to enable partial payments or installments for subscriptions. You can configure flexible payment plans, allowing customers to pay for their subscriptions in manageable installments instead of a single upfront amount. This feature improves affordability and enhances customer satisfaction.

For detailed setup instructions, refer to the subscription plugin documentation or contact WP Swings support for assistance.

[Mark Jaquith]

Yes, the WooCommerce subscription plugin provides this functionality for both the admin and the customer.

[Mark Jaquith]

Hello,

Thank you for trying our plugin,

As per your query at present as per feature but need to check on some points-

You want data of each site on another site eg. site 1 data on site 2 and site 3 vice-verse or at only one site

Also, you want other site data on the same page or on the other page

Let me know about this so we can check this and help you further,

Regards,

[Mark Jaquith]

Hello,
Thanks for using our plugin and sharing your query with us.

In reference to your first query please note that currently there is no such feature available in our plugin.

In reference to your second query, if you want to award the order bonus points then you can achieve this with the “Order Total Points” setting, with this setting you can select a range as per your need and the points will be awarded along with the per currency settings.

Thanks,

[Mark Jaquith]

Hi,

Thanks for reaching out!

You can set the automatic retry of subscription payments on failed attempts in our pro version of the subscription plugin, you can also set the number of attempts in a failed case.

If further concerns then kindly update us

Regards,

[Mark Jaquith]

Hello ,

Thank you for using our plugin,

In this scenario when the order fails then you only need to change the order status to refunded after which the points will be added back to the user account.

[Mark Jaquith]

Hello, We understand your query and by existing features you can’t do this but we an surely do this via custom work, so you can connect to our support team for this and they will do it for you Please connect us

Thank you

[Mark Jaquith]

The points can be redeemed, using this plugin by directly applying the point in the cart as well as on the checkout page and also by converting the points to the coupon.

[Mark Jaquith]

Ensure that your email settings are correctly configured. Check if the emails are being marked as spam or blocked by the recipient’s email provider. Using a reliable SMTP service can help improve email delivery rates.

 

[Mark Jaquith]

To manage customer accounts with a subscription plugin, follow these general steps:

• Install and Configure the Plugin: First, install the subscription plugin on your website or platform. Follow the installation instructions provided by the plugin developer. Once installed, configure the plugin according to your business requirements.
• Customer Registration and Account Creation: Ensure that your website or platform allows customers to register and create accounts. This typically involves providing a registration form where customers can input their details such as name, email address, and password.
• Subscription Options: Set up various subscription options that customers can choose from. This could include different subscription tiers, durations, and pricing plans. Ensure that the subscription plugin supports these features and allows for easy customization.
• Subscription Management: Implement functionality for customers to manage their subscriptions from their accounts. This should include options to upgrade, downgrade, cancel, or pause subscriptions. The subscription plugin should provide interfaces or widgets for customers to perform these actions easily.
• Payment Integration: Integrate payment gateways with the subscription plugin to handle recurring payments. Customers should be able to securely enter their payment details and authorize recurring payments for their subscriptions. Ensure that the payment integration is reliable and supports popular payment methods.
• Account Information and Settings: Provide customers with access to their account information and settings. This may include personal details, billing information, subscription history, and account preferences. The subscription plugin should offer interfaces for customers to view and update this information as needed.
• Communication and Notifications: Set up automated notifications to keep customers informed about their subscription status, upcoming payments, renewal reminders, etc. Ensure that the subscription plugin supports customizable email templates and triggers for these notifications.
• Customer Support: Offer dedicated customer support channels for subscription-related inquiries and issues. Provide assistance to customers who encounter problems with their subscriptions, payments, or account management.
• Analytics and Reporting: Use the analytics and reporting features provided by the subscription plugin to gain insights into customer behavior, subscription performance, churn rates, revenue trends, etc. This data can help you optimize your subscription offerings and improve customer retention.
• Regular Updates and Maintenance: Keep the subscription plugin and other related components up to date with the latest releases and security patches. Regularly monitor and maintain the system to ensure smooth operation and minimize disruptions for your customers.By following these steps, you can effectively manage customer accounts with a subscription plugin and provide a seamless subscription experience for your customers.

[Mark Jaquith]

Yes, they can buy multiple subscription-type products at the same time.

NOTE: However not if you use PayPal as a payment method. The system used to integrate PayPal recurring payments does not allow multiple subscriptions for the same order.

[Mark Jaquith]

Yes, the Admin can create subscriptions with variable type products by using subscription plugin.

For assigning subscriptions to variable products:

• • Go to Dashboard > Products > All Products 
  • Select variable product in product data.
  • Go to variations

• Select the ‘expand’ option to change subscriptions settings for variable products.
• Tick the subscription checkbox for enabling subscriptions on variable products. The variable products will now be available for subscriptions.

[Mark Jaquith]

For this you have to Go to Plugins settings > Point Expiration>Enable this setting to notify the user via mail.

Users will then receive mail for points expiration notifications.

[Mark Jaquith]

The handling of refunds and cancellations by a subscription plugin can vary depending on the specific plugin or platform you are using. However, I can provide you with a general overview of how these processes are typically managed in subscription systems.

Refunds:

Policy: Each subscription platform or plugin usually has its refund policy. This policy defines the conditions under which a customer can request a refund and the eligibility criteria.
Process: Customers typically initiate refund requests through the platform or plugin. Merchants may have the ability to approve or deny refund requests based on the platform’s guidelines.
Automatic vs Manual: Some subscription plugins may have automated refund processes, while others may require manual intervention by the merchant.

Cancellations:

Customer-initiated: Customers can often cancel their subscriptions through the user account or subscription management interface provided by the platform or plugin.
Merchant-initiated: Merchants may have the ability to cancel subscriptions on behalf of customers, especially in cases where there are issues with payment or other concerns.
Prorated or Full Cancellation: Depending on the platform, a subscription may be canceled immediately, or the customer may be allowed to access the service until the end of the billing period.

Notifications:

Customers: Platforms usually send notifications to customers confirming the cancellation or refund status. This communication helps keep customers informed about the process.
Merchants: Merchants may receive notifications about refund requests or cancellations, allowing them to manage their inventory or service availability accordingly.
Refunds: Refunded amounts are typically returned to the customer’s original payment method. The timing of the refund can vary based on the platform and the payment provider’s policies.
Cancellations: Depending on the billing cycle, if a customer cancels mid-cycle, some platforms may refund the unused portion of the subscription fee, while others may not.
It’s essential to refer to the documentation or support resources provided by the specific subscription plugin or platform you are using for detailed information on how refunds and cancellations are handled in your particular case.

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