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› Forums › WordPress/WooCommerce › How to handle failed Order syncs when Contact/Account feeds fail first?
I am configuring the WooCommerce Salesforce Integration plugin and running into a recurring synchronization bottleneck.
According to the documentation, object synchronization has a strict chain of dependency: the Account Feed and Contact Feed must execute successfully before the Order Feed or Order Item Feed can process.
The problem we are facing is that if a validation rule or required field issue triggers a sync failure on the Contact level, the Order sync completely halts and throws an error because the parent object ID does not exist in Salesforce. When this happens during busy periods, we are left with a backlog of un-synced orders in our data logs.
For anyone using this plugin in a production store:
How do you handle automatic retries for failed Order feeds once the parent Account/Contact error is manually resolved in the log table?
Is there a way to map a “Fallback/Guest Account” inside the plugin settings so orders still pull through to Salesforce even if the individual customer registration encounters a validation roadblock?
What are the best practices for setting up the plugin’s “Data Logs” to instantly notify our admin team the second a object dependency failure occurs?