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Hi,
I’ve used the Subscriptions for WooCommerce on my site, and other client’s sites without issue.
But recently, I’ve installed it on a new client’s site, and it’s not working, but instead is sending us around in circles.
On the Woocommerce Checkout page, when we hit “Proceed to Paypal”, it asks me to log in to Paypal which I do, but then I get a Paypal screen which (a) rounds the amount to the nearest whole dollar, and (b) says “Continue to review order”. Click that button, and then we get a screen that says “One more step – Finish paying at [client’s site name]”. (refer to attached screenshot). This last screen returns us to the Checkout page on our site with the Proceed to Paypal button – and not the “completed transaction” page that Woo generates.
The process does show in Woo as “pending payment”, so something is certainly being triggered, but it’s not the complete transaction.
We’ve tried uninstalling and reinstalling your plugin, disconnecting Paypal, and reconnecting it. We still get the same results. We’re using Paypal Standard, which your plugin says is compatible.
Paypal works fine on all our ordinary products (ie, those that aren’t subscriptions), so we don’t believe it’s an issue with Paypal itself or Woocommerce.
We would appreciate your advice.
Hello @Brandiwork,
Thank you for trying our plugin and being our trustworthy customer!
If everything is the same on all three websites like the theme and other plugins too, then also if the issue is the same we need to debug this at our end,
We suggest to email us at [email protected] or share your email ID we will contact you, and will make sure to fix this
Thank you
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